On March 10, 2019, guangzhou zhongyi company, a subsidiary of the joint stock company, held the first on-site after-sales service management review meeting. The chairman of the joint stock company, general manager, deputy general manager, heads of various departments and relevant supervisors of guangzhou zhongyi company, as well as on-site after-sales staff attended the meeting.

　　The chairman of the board of directors put forward comprehensive improvement and promotion requirements for the problems reflected.

　　(1) improve after-sales management to enhance customer satisfaction. After-sales service team construction and management are closely related to customer satisfaction. To build a good after-sales team and manage the after-sales work is a subject that zhongyi company and its subsidiaries must pay attention to.

　　(2) strengthen information collection and utilization to enhance customer satisfaction.

　　The after-sales staff stationed in the factory of each company is one of the resources directly dealing with customers and competitors. Companies must attach great importance to the improvement and utilization of this resource management, make good use of this information collection channel, and give full play to its role of information collection and feedback.

　　(3) quality and basic management must be strictly implemented.

　　Zhongyi company comprehensively reviews the implementation of various basic management requirements, and checks the implementation of basic management requirements from the perspectives of human, machine, material, method, environment and measurement to ensure the implementation of basic management requirements.

　　At the meeting, the chairman asked all the employees to continuously strengthen the awareness of "all for customer satisfaction". Customers, no matter large or small, should be treated as equals, stress integrity, and promise must be fulfilled to ensure the company's good image and reputation in the minds of customers. In good company or other companies, three inspection system, working procedure, according to the system process management, strict enforcement of system process, safety, environmental protection, and other basic management must be strictly in place, no solid foundation management, comprehensive management reform and further promotion is impossible, to achieve the target of entered the first sequence is impossible. Employees from anywhere are welcome to contribute their talents and talents. But the company does not tolerate fraud and lack of responsibility. The company will not bury talent, all the people with good character, outstanding ability and strong sense of responsibility, how much ability, the company will give how much platform.